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FAQ

How do I order a book with mirabelpublishing.com?

To order a book using mirabelpublishing.com, you will first have to find which book you would like to purchase, either by typing the name into the search bar or by browsing the website. Once you have found the book, you will then need to click on the title, which will take you to the book’s page. Make sure that you have specified the quantity of the book you would like, and then press ‘Add to Cart’. Both of these options are below the book information, e.g. Product Code, Availability, ISBN, eISBN, Authors, etc. Once you have added all the books you would like to purchase, click the ‘Shopping Cart’ icon at the top of the page. The books you have selected will be displayed as well as a ‘View Cart’ and ‘Checkout’ option. Click ‘Checkout’ and complete the steps.


What are Mirabel Publishing and Distribution’s shipping rates?

Our shipping rates are dependent on the size and location of your order. 

                                                

Why can’t my order be delivered to a PO Box?

Your order cannot be delivered to a PO Box because it is against the policy of our chosen courier service.

However, if this is the only choice for you we can use Australia Post Express service.


What payment methods can I use?

Payment methods that we accept all major credit cards as well as PayPal.

We can setup credit accounts by request for industry and organisations.  


How do I change my delivery addresses?

You can change your delivery address by logging into your account and changing your billing or delivery address on your account.


How do I change my payment method?

You can change your payment method by selecting your desired payment method before checking payment has been processed. 


Can I obtain a credit account and use a purchase order to shop?

Only bookshops and retail stores may obtain an industry account with us, allowing them the benefits of a credit account. Individuals must pay upfront for their purchase.


How do I change the quantity of an item in my shopping cart?

You can change the quantity of an item in your shopping cart by clicking on the ‘Shopping Cart’ icon at the top of the page. This will then display a list of products in your cart, as well as a ‘View Cart’ option and a ‘Checkout’ option. To change the quantity of an item, click ‘View Cart’ and change the quantity by typing a new number in. You can also remove an item all together by pressing the red ‘x’ button.


I received a shipped notification by email. When should I expect my order to arrive?

An email will be sent to the email address you supplied us as soon as we book your package with the courier. Once they pick the package up, they will scan it and tracking will be sent to your email throughout the entire distribution process.


How do I cancel a product from my order?

You can change the quantity of an item in your shopping cart by clicking on the ‘Shopping Cart’ icon at the top of the page. This will then display a list of products in your cart, as well as a ‘View Cart’ option and a ‘Checkout’ option. To remove an item all together, press the red ‘x’ button.


Where's my order?

After you place an order with mirabelpublishing.com, it will take a day or two for the office to process. Once the order is processed, it will be booked with the courier, and you will receive an email at the email address you provided to confirm that the package has been booked. Once the courier comes and collects the package, tracking will be provided to your email for the rest of the delivery process. 


How do I download the supplements for the book I purchased?

In order to download the supplements provided for our books, you need to search the title of the book in our search bar. When it, and any other related titles, appear you must click on the title and not the image, which will then take you to the book’s page. On this page, below the book information, e.g. Product Code, Availability, ISBN, eISBN, Authors, etc., there will be a ‘Download Supplements’ option if supplements are available for that book. Click on this button, and you will download a Zip file containing all of the available supplements.


How do I purchase and download an eBook?

Firstly, find the eBook you are looking for. Add it to your cart and make your purchase. You will then be able to download your eBook after your payment has been successfully processed. An email will also be sent to your nominated email address with a link to your eBook.


For Mac and PC computers -
  1. Account: IMPORTANT to open your new book you need an Adobe ID. You can create your free Adobe ID HERE. (If you already have an Adobe ID, be sure to use your existing Adobe ID, instead of registering for a new one.)
  2. Reader: EditionGuard protected eBooks are compatible with any reader that is Adobe Content Server compliant. Latest Version of Adobe Digital Editions can be downloaded here:http://www.adobe.com/solutions/ebook/digital-editions/download.html. 
    Note:
     If you are running Windows Vista or OSX 10.6 you should download Version 3.01 of ADE.

    If you need detailed instructions on installing Adobe Digital Editions:

  3. Download: Click here to start downloading your .acsm file.. This is a special file that will allow you to securely access your eBook.
  4. Open: Open the .acsm file you just downloaded with Adobe Digital Editions. When prompted to authorize your computer, enter your Adobe ID and password.
  5. Enjoy: Your eBook will instantly be delivered to your computer, so you can start reading immediately. You can then transfer the book to a compatible eReader device using a USB cable.

Problems? Please contact the seller you've purchased this title from for support.

Click here to start downloading your .acsm file.


For mobile devices -

  1. Account: IMPORTANT to open your new book you need an Adobe ID. You can create your free Adobe ID HERE. (If you already have an Adobe ID, be sure to use your existing Adobe ID, instead of registering for a new one.)
  2. Install: Install one of the many Adobe DRM compatible eBook reader apps. Bluefire and DL Reader are a couple of good ones; completely free on iOS and Android. Click here for a full list of compatible mobile apps and devices.
Note: If you don't have a preferred reader app, you can use the Adobe Digital Editions for mobile.

If you need detailed instructions on installing Adobe Digital Editions:

  1. Download: Click here to start downloading your .acsm file.. This is a special file that will allow you to securely access your eBook.
  2. Open: When prompted, open the .acsm file you just downloaded with the app you installed in step 2. When asked to authorize your mobile device, enter your Adobe ID and Password.
  3. Enjoy: Your eBook content will instantly be delivered to your mobile device, so you can start reading immediately, even if you go offline.

Problems? Please contact the seller you've purchased this title from for support.

Tap here to start downloading your .acsm file.


You can also find a copy of your e-book if you purchase it through our website under Downloads when you log into your account.

For any other issues please contact our office and will endeavor to provide you with prompt service.